Sales ran on paper, sheets and messages
Enquiries, bookings and approvals were spread across paper files, spreadsheets and chat threads.
Case Studies/ITTEHAD AUTOMOTIVE DEALERSHIPS ERP
AUTOMOTIVE RETAIL · ISLAMABAD · CASE STUDYOne system for the entire
One system for the entire
car-buying journey.
A complete dealership management system, built for Hyundai Islamabad, Jetour Ittehad Islamabad and Capital Smart Motors. One web portal follows every customer from their first visit to the day they receive their new car, and on into after-sales and the other services a dealership provides, so the whole team knows where each customer and each car stands.
3showrooms on one platform
6team roles, each with a tailored portal
770+automated tests for reliability
End-to-endfirst visit, delivery, after-sales and every dealership service
- Industry
- Automotive retail
- My role
- Designer & full-stack developer
- Platform
- Web and mobile
- Timeline
- 3 months so far, in development
The platform
Car dealerships run on many hands: sales, delivery, service, parts and accounts. This system gives each of those teams one shared, always-current picture of the customer, so nothing depends on a spreadsheet, a paper file or a chat thread. Each showroom’s data stays separate and secure, and the platform works on desktop and mobile.
- Sales
- Service & after-sales
- Parts
- Accounts
- CEO portal
- Role-based access
The challenge
Day-to-day selling was held together by tools that were never designed to work as one system.
Managers could not see the whole picture
Customers, follow-ups and team performance were hard to see in one place.
A simple question took too long
Customers kept asking where their car was, and finding the answer took time.
Paperwork was prepared by hand
Customer documents were made manually, in formats that were not consistent.
What the system does
Eight capabilities, each kept simple, so every team member gets exactly what they need.
No enquiry is lost
Every enquiry is captured, followed up and never lost.
Booking to approval, clearly
A simple, clear flow from booking to manager approval.
Live status of every car
The status of each car is visible until it reaches the customer.
Branded documents in one click
Quotations, vouchers and delivery notes produced as PDFs.
Each person sees what they need
Every team member gets a tailored portal — nothing more, nothing less.
The right alert at the right time
Live notifications and reminders reach the right people.
Performance at a glance
Reports and dashboards give managers a quick, clear view.
Desktop and mobile
Works on any device, with each showroom’s data kept separate and secure.
The customer journey, in one place
From the first visit to the keys in hand — and every service after.
01Enquiry & follow-up
02Booking & approval
03Delivery
04After-sales & services
Inside the portals
Each role gets its own portal. Below: the sales manager’s portal and the CEO portal that brings every showroom and department into a single view — both built in the same interface.
9Showroom 1SMSales Manager
Good morning, Sales Manager
Your sales department at a glance.
7 days14 days30 daysCustom
Action needed
3Customer appointments todayOpen →
Leads today12Logged today
Open leads38of 124 total leads
Awaiting your approval5Draft or submitted
Delivered17last 14 days
Leads per dayView all →
Last 14 daysOrders by salespersonOrders raised, last 14 days
- Salesperson 114
- Salesperson 211
- Salesperson 38
- Salesperson 45
9Showroom 1CECEO
Good morning, CEO
Every showroom and department at a glance.
7 days14 days30 daysCustom
Action needed
8Approvals waiting across showroomsOpen →
Leads this month412All showrooms
Bookings96All showrooms
Pending approvals8Across the group
Deliveries71last 14 days
Leads by showroomThis month
- Showroom 1168
- Showroom 2139
- Showroom 3105
DepartmentsOne summary for each
- SalesLeads and bookings
- Service & after-salesOpen jobs
- PartsOrders and stock
- AccountsInvoices and collections
Technology
A modern, reliable stack chosen for speed, security and room to grow.
- React
- TypeScript
- Node.js
- PostgreSQL
- Prisma
- Tailwind CSS
- Real-time notifications
- Cloud-hosted database
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in mind?
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