Problem
The quoted rate was only the beginning
Clients needed providers suited to different shipping requirements. A competitive rate card still needed comparison with direct courier options, service testing before commitment and invoice checks once shipments had moved.
Approach
Compare the service. Test the operation. Check the bill.
We sourced 3PLs, obtained rate cards and compared them with direct courier rates. We tested couriers before commitment, handled onboarding and managed shipments and volumes across different 3PL uses. When invoices arrived, we checked them against the agreed rates, investigated both overcharges and undercharges, and worked with providers to correct discrepancies. Claims experience across multiple regions informed the follow-up and understanding of provider processes.
Result
Selection, shipment management and billing control
The work covered the full operating cycle: provider selection, service testing, onboarding, shipment management and invoice correction. Identified billing issues were resolved with the relevant provider, with both overcharges and undercharges included in the review.
What we handled
- 3PL sourcing
- Rate-card comparison
- Direct courier comparison
- Carrier testing and onboarding
- Shipment and volume management
- Invoice auditing
- Overcharge investigation
- Undercharge investigation and correction
Questions about this work
How were couriers and 3PLs selected?
We sourced providers, obtained rate cards, compared them with direct courier options and tested couriers before commitment. Different providers were used for different shipping requirements.
What did the invoice review check?
Invoices were checked against agreed rates. Both overcharges and undercharges were investigated, with identified discrepancies taken to the relevant provider for correction.
The service needs to work in practice, and the invoice needs to match the agreement.
Tell us where your operation needs support.
Discuss courier and 3PL management